Returns and refunds
I want you to be completely satisfied with your jewellery. If something isn't quite right, please get in touch and I'll do my best to resolve it.
Returns
If you change your mind about a purchase, you have 14 days from receiving your jewellery to notify me that you wish to cancel your order.
Once you've notified me, you have a further 14 days to return your jewellery.
This applies to pieces purchased from my standard collections, including rings and cuff bangles made to order in the sizes offered on my website.
Free UK Returns
I offer free returns within the UK.
Please contact me before returning your jewellery, quoting your order number, so I can provide the appropriate return instructions.
Jewellery should be returned securely packaged using Royal Mail Special Delivery Guaranteed by 1pm, with compensation cover appropriate to its value.
Please retain your proof of posting and postage receipt. The reasonable cost of the agreed return service will be reimbursed alongside your refund.
Where possible, please use the original presentation box and protective packaging to keep your jewellery safe in transit.
You may try on your jewellery as you would in a shop. However, please handle it carefully while deciding whether to keep it. If an item has been handled beyond what is necessary to examine it, and its value has been reduced, a reasonable deduction may be made from your refund in accordance with consumer law.
Refunds
Refunds will be made to your original payment method within 14 days of receiving the returned jewellery, or receiving evidence that it has been sent back, whichever is earlier.
Your refund will include the purchase price, the cost of standard original delivery and the agreed return postage.
If you selected a delivery service more expensive than the standard option offered, the additional cost is non-refundable.
Exchanges and Ring Sizing
Getting the correct ring size is particularly important for my wider designs, so I encourage customers to check their measurements carefully before ordering.
If your ring doesn't fit as expected, please contact me to discuss the options.
Some rings can be enlarged by a limited amount, depending on their design and original size. However, reducing the size is generally not possible, and a replacement ring will need to be made.
I offer one complimentary size exchange for eligible rings from my standard collections, whether this involves a suitable adjustment or making a replacement ring. I'll reimburse the agreed return postage and cover delivery of the adjusted or replacement piece.
As replacement rings are made to order, the usual production times will apply.
Any further voluntary exchanges or alterations can be discussed individually.
This exchange service is offered in addition to your statutory rights.
Made-to-Order and Personalised Jewellery
Many of my rings and cuff bangles are made to order in your chosen size.
Items ordered from my standard collections, in the sizes offered on my website, are eligible for returns under this policy.
Jewellery that has been genuinely personalised or specially made to your individual specifications outside my standard collection may be exempt from change-of-mind cancellation rights. Any such restriction will be explained before you place your order.
Your statutory rights relating to faulty or mis-described goods are unaffected.
Faulty or Incorrect Items
Every piece of jewellery is carefully inspected before dispatch.
If your jewellery arrives damaged, faulty or isn't what you ordered, please contact me as soon as possible, providing your order number and a description of the problem.
I'll discuss the appropriate solution with you, which may include a repair, replacement or refund in accordance with your statutory rights.
Reasonable return postage costs for faulty or incorrectly supplied jewellery will be covered by me.
How to Contact Me
To arrange a return, request an exchange or discuss a problem with your order, please contact me through my website or by email:
Please include your order number and a brief description of your enquiry.
Your Statutory Rights
Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Cancellation Form
You may use the following form to cancel an eligible order, although you are not required to do so. A clear statement by email or other communication is sufficient.