Privacy Policy

Marianne Harwood Jewellery
www.marianneharwood.com
Last updated: 12 October 2026

Your privacy

At Marianne Harwood Jewellery, I respect your privacy and am committed to protecting your personal information.

This Privacy Policy explains what information I collect when you visit my website, purchase jewellery, make an enquiry or subscribe to my newsletter. It also explains how your information is used, stored and protected, and your rights under UK data protection law.

Marianne Harwood, trading as Marianne Harwood Jewellery, is the data controller responsible for personal information collected through this website.

If you have any questions, please contact me at marianne@marianneharwood.com.

1. Information I collect

Depending on how you use my website, I may collect:

Your name, email address and telephone number.
Your billing and delivery addresses.
Details of purchases, orders, returns and enquiries.
Information you provide when contacting me or requesting a commission.
Your email address if you subscribe to my newsletter.
Technical information such as your IP address, browser, device type and how you use the website.

Payments are processed securely by Square, my third-party payment provider. I do not directly receive or store your full payment card details.

2. How I use your information

I use your personal information to:

Process orders and arrange deliveries.
Communicate with you about purchases, commissions and enquiries.
Manage returns, refunds and customer service.
Maintain business records and meet legal obligations.
Operate, protect and improve my website.
Send occasional newsletters and updates where you have agreed to receive them.

Under UK data protection law, I rely on the following lawful bases where appropriate:

Contract: To process purchases, fulfil orders and respond to enquiries relating to potential purchases or commissions.

Legal obligation: To maintain records required for tax, accounting and other legal purposes.

Legitimate interests: To manage my business, respond to general enquiries, maintain website security and improve my services, where these interests do not override your rights.

Consent: For optional email marketing and cookies or tracking technologies where consent is required. You can withdraw your consent at any time.

3. Payments and delivery

Online payments are processed through Square, an independent payment services provider.

Square processes the payment information necessary to complete your purchase in accordance with its own privacy policies and applicable data protection laws.

I do not directly receive or store your full payment card details.

To fulfil your order, I share the necessary delivery information with the relevant postal or courier service.

4. Website hosting and security

My website is hosted by Wix, which provides the platform and services used to operate my online shop.

Wix and other service providers may process or store personal information on my behalf.

I take reasonable steps to protect personal information and use reputable service providers with appropriate security measures.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

5. Cookies and website analytics

My website uses cookies and similar technologies to help it function correctly and, where enabled, understand how visitors use it.

Essential cookies are used for functions such as website security, shopping baskets and checkout.

Other cookies may be used for website analytics or marketing.

Where required by law, optional cookies and tracking technologies are used only with your consent. You can manage your preferences using the cookie settings available on this website.

Further details about the cookies used, their purposes and how long they last are available through the website's cookie information.

6. Newsletter and marketing

If you subscribe to my newsletter, I will use your email address to send occasional updates about new jewellery, collections, exhibitions and other relevant news.

Newsletters are sent using Hostinger.

Where enabled, I may use information about newsletter opens and link clicks to help understand which communications are useful, subject to applicable privacy requirements.

I do not sell or rent your email address to other businesses for their marketing.

You can unsubscribe at any time by clicking the unsubscribe link in my emails or by contacting me at marianne@marianneharwood.com.

7. How long I keep your information

I keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Purchase and financial records are retained for the periods required by applicable tax and accounting laws.

Customer correspondence is retained for as long as necessary to manage enquiries, orders, warranties or potential disputes.

Newsletter subscription details are retained until you unsubscribe or request removal, subject to keeping minimal information where necessary to respect your preferences.

8. Sharing your information

I do not sell your personal information.

I share information only where necessary with trusted service providers, including:

Wix, which hosts and operates my website.
Square, which processes payments.
Postal and courier services responsible for deliveries.
Email marketing providers, where used.
Website analytics providers, where enabled.
Professional advisers or public authorities where legally required.

Some service providers may process personal information outside the UK. Where this occurs, I ensure that appropriate safeguards are in place in accordance with applicable data protection law.

9. Your rights

Under UK data protection law, you have rights concerning your personal information. Depending on the circumstances, these include the right to:

Request access to the personal information I hold about you.
Ask for inaccurate information to be corrected.
Request deletion of your information.
Ask for processing to be restricted.
Object to certain uses of your information.
Request transfer of your information where applicable.
Withdraw consent where processing relies on consent.

Some rights are subject to legal exceptions. For example, I may need to retain certain purchase records to comply with legal obligations.

To exercise your rights, please email marianne@marianneharwood.com.

I will normally respond within one calendar month, in accordance with applicable legal requirements.

If you are unhappy with how your information is handled, you can complain to the Information Commissioner's Office (ICO).

Website: www.ico.org.uk
Telephone: 0303 123 1113

10. Changes to this policy

I may update this Privacy Policy from time to time to reflect changes in my business, website services or legal requirements.

The latest version will be available on this website, with the date of the most recent update shown above.

11. Contact

For questions about this Privacy Policy or how your personal information is handled, please contact:

Marianne Harwood Jewellery
Email: marianne@marianneharwood.com