Question 1

Ring size guide

Accepted Answer

The perfect fit for a rings and cuff bangles is very important as these rings can be difficult to resize due to their complex design and thickness.  Please see the video about sizing for rings and bangles.  
Once you we know your size, I can start making the bespoke ring, being as precise as possible to ensure the best fit.

Question 2

How long will it take for my jewellery to arrive?

Accepted Answer

All the rings on this site are bespoke pieces that must first be sized correctly, cast and then polished before being sent to hallmarking at the London Assay Office.  From receiving an order, delivery should fall within 4-6 weeks

Cholla bangles - these are both bespoke and complex prices to make due to the volume of silver and intricacies of design.  From receiving an order, delivery should fall within 6-8 weeks

Cholla pendants - if currently in stock, these will be dispatched within 3 working days.

Question 3

What materials do you use?

Accepted Answer

Most of my work at present is cast in silver and my supplier uses 100% recycled silver, gold and platinum which is the most eco-friendly and ethical way to source precious metals, and hallmarked.

Question 4

What about hallmarking?

Accepted Answer

All items are made from recycled sterling silver.  Every item that weighs more that 7.78 grams will be hallmarked by the London Assay Office to meet UK legal requirements.

A hallmark is a stamp that guarantees the purity of the metal, with a full hallmark consisting of three compulsory marks: a sponsor's mark, a metal and purity mark (e.g., 925 for sterling silver), and a date letter mark. This process ensures items meet legal standards and protects consumers from fraud. 
My mark (the sponsors mark, or 'maker's mark') is a Rhombus with the initials MH contained within it.

Question 5

How does my jewellery come packaged?

Accepted Answer

All pieces are delivered in an eco-friendly buff coloured cardboard jewellery box and secured in some sustainable produced black foam, examples below.   The jewellery boxes are then inserted into a eco-friendly cardboard postal box and sent via Royal Mail Special Delivery requiring a signature upon delivery.  These parcels are fully insured in transit by Royal Mail.

Question 6

Where do you ship to?

Accepted Answer

This is a new business and currently, I only ship to the UK.    I am working on options for shipping world-wide but please reach out if you have seen something you like and we'll see what is possible!

Question 7

Refunds and Returns

Accepted Answer

Should you not feel satisfied with your purchase for any reason, I will accept returns and offer a full refund.  Items must be returned in their original condition and packaging within 30 days of the date of purchase.

Question 8

All about the Mojave Desert Land Trust

Accepted Answer

From the Mojave Desert Land Trust (www.mdlt.org):
"The Mojave Desert Land Trust take on the greatest challenges facing the California desert, permanently protecting land, restoring habitat, and preserving native seeds. We defend the dark night skies, water, and critical species that make up a thriving desert ecosystem. We recognize this work is only possible through collaboration with the wider community and by inspiring the next generation of desert stewards. We believe in the transformative power of this landscape, and that everyone deserves access. We're determined to maintain the California deserts as an intact and biodiverse ecosystem for generations to come."

This is a subject close to my heart and therefore, I am donating £1 of every item of Cholla Jewellery sold, to the MDLT, to ensure this amazing landscape and wildlife is preserved for future generations.

Frequently asked questions